ServiceNow Tester Assistant Manager

Job Title: Assistant Manager

Location: Phillipines

Job Type: Full-Time

Experience Level: 9-11 Years

Job Description:

• Manual Testing
• Functional Testing
• Regression Testing
• Sanity / Smoke Testing
• Test Case Design & Review
• Defect Lifecycle Management
• Root Cause Analysis

ServiceNow-Specific Skills

• ITSM/CSM/HRSD/SecOps module testing
• Form, Catalog Item & UI validations
• Flow Designer validations
• SLA testing
• ServiceNow ATF automation
• Integration Testing (REST/SOAP APIs)
• Testing custom scoped applications

Required Skills

• Lead testing of ServiceNow modules using Automated Testing Framework (ATF)
• Collaborate with stakeholders to create, validate test scripts to ensure outcomes match user requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain test scripts and testing documentation.
• Coordinate with cross-functional teams for project success.
• Ensure compliance with security and regulatory requirements.