Job Description

Your role spans designing CI/CD workflows, managing and automating cloud infrastructure (AWS/GCP/Azure), containerizing and orchestrating environments, enabling infrastructure as code, enhancing observability, and enforcing best-in-class security- all while collaborating across teams to power resilient and scalable deployments.

What You’ll Be Doing

Undertake ongoing management, maintenance and administration activity of remote server(s) for clients.
Attend, manage and rectify technical support queries belonging to active managed hosting services contracts.
Work on performance tuning, package pulling/installation, updates patch management, network and server management issues.
Managing helpdesk/tickets and technical support operations for all clients along with planning of scheduled maintenance where ever required.
Learn new technologies and convert them into customer solutions.
Achieve successful onboarding of new clients onto the hosting infrastructure. Streamline deployment processes with automation to faster and secure deployment
Diagnosing, troubleshooting, and rectification of various system resources, software components, or other network infrastructure related problems.
Manage dedicated & virtual servers environment onboarding setups and assist applications deployments as-well-as migration.
Mentoring Network and IT team on various aspects and maintaining ongoing assistance for all vital priorities.
Constantly improve security practices, deployment and automation methodologies
Maintain Health check report of IT-Infrastructure, Break-down reports and other analytics as required by management.
Accountable for compliance of ISO and other security standards

What We’d Love To See

Design, implement, and maintain CI/CD pipelines using GitLab, GitHub Actions, or Jenkins.
Manage deployments across AWS, GCP, and Azure environments.
Provision and manage cloud infrastructure using Terraform/CloudFormation templates.
Containerize and orchestrate workloads using Docker and Kubernetes (EKS/AKS/GKE).
Set up monitoring, logging, and alerting (CloudWatch, Prometheus, Grafana, Site24x7, New Relic).
Ensure cloud infrastructure security with IAM, network security groups, firewalls, and secrets management.
Troubleshoot cloud and deployment issues, participate in on-call rotations.
Collaborate with development teams for efficient build and deployment workflows.

It’d Be Great If You Had

Experience with GCP or Azure platforms
Prior exposure to client communication, especially over calls
Ability to coordinate across multiple teams for resolving infrastructure issues
Familiarity with DevSecOps tools like Snyk, Trivy, OpenVAS beyond basic usage
Deep understanding of high-availability infrastructure setups and disaster recovery strategies
Hands-on with performance optimization and cost-efficient architecture on cloud platforms