Senior Specialist - Cloud Engineering

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LTIMindtree

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Job Summary


Job Type
-

Seniority

Years of Experience
Information not provided

Job Description

Location- Bangalore

Experience- 11- 15yrs

L2 / L3 application support for businesscritical applications

Incident Problem and Service Request management ITIL based

 Root Cause Analysis RCA and permanent fix implementation

Production support and application monitoring

SLA SLO and KPI adherence

Release deployment and postdeployment support

Environment support Dev Test UAT Prod

Batch job monitoring and failure resolution

Application run and maintenance activities

Log analysis and issue troubleshooting

ServiceNow usage for ticketing and workflows

Performance and availability monitoring

Application runbook handbook maintenance

SOP and knowledge article documentation

Major incident and escalation handling

Coordination with development and infra teams

Support during application transition and KT

ITIL Agile Waterfall and DevOps process adherence

This job is provided by Shine.com

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