Job Description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

Responsible for supporting Windows Servers, Citrix and VMware infrastructure globally Basics of PowerShell Experience in automating repetitive tasks Hands-on experience with migrations using an automated approach (knowledge of considerations before migration)Understanding of processing of API-based web requests using PowerShell, along with cloud automation (preference for regular cloud shell users)Provide technical hands-on support at a L1-l2 level for incident and request management including resolution of escalated incidents, problems or changes from L1-L2 support. Responsible for Problem management and root cause analysis for repeated incidents or outages. Responsible demand scoping on small to medium projects arising from IT improvements or Business driven demand. Execute the delivery of IT improvements or approved Business driven demand. Create and maintain documentation relating to processes, wikis and knowledge-based articles. Participate in audit readiness and remediation tasks including representing IT topics where required. Responsible for implementing changes according to global change management process including ensuring Global Qualification process is followed. Management and updating of configuration items for supported devices. Coordinate and execute schedule maintenance windows to ensure systems are maintained and updated regularly to align with Global process. Handles standard windows & VMware engineer duties and recommends, innovative and automated approaches wherever possible for infrastructure tasks. Responsible to provide support on-call, out of office hours including emergencies and routine maintenance windows.

Who You Are

2-3 years prior experience in an IT support position. Strong working knowledge of PowerShell scripting Excellent knowledge on various Windows server OS versions and enterprise Wintel hardware (HP/Dell/IBM/Cisco). Excellent knowledge of server administration, Patch Management & OS specific debugging tool – SolarWinds Patch Management an advantage. Good understanding of server technologies such as Active Directory Services, WSUS, DNS and performance tools. Excellent experience in an operational support role using virtualization products such as VMware vSphere. Ability to work and collaborate in a team environment. Strong analytical & troubleshooting skills. Excellent interpersonal and communication skills. Good understanding of ITIL processes and tools.

Job location: Bangalore

Shift : 24/7 (Rotational)

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!