Product Manager - Learning and Enablement Production (B2B AU Telco)

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Position: Product Manager - Learning and Enablement Production (B2B AU Telco)

Location: BGC, Taguig City

Work setup & shift: Onsite work setup | Day shift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Your Role:

Create and maintain learning content, sales enablement and system enablement assets and documentation. Manage the migration of content from BigTinCan to the new sales enablement platform.

As an Product Manager - Learning and Enablement Production, you will:

• Document processes from SME input for system enablement
• Build learning modules and resources (including SCORM files)
• Create guides, job aids and learning materials
• Create and translate existing learning into new formats
• Upload courses, track versions and keep content current
• Facilitate virtual training sessions and manage breakout rooms in Microsoft Teams
• Support training rollouts and enablement programs
• Support Sharepoint build to host all sales operational material
• Liaise with system and process SME’s to create and document how-to guide
• Work with marketing on sales enablement content
• Drive the onboarding project across the SE team and create relevant tools and assets

What You Need:

Non-negotiables

• Experience building eLearning / SCORM modules
• Sales enablement platform administration or LMS experience (Showpad or Seismic preferred)
• Microsoft Teams facilitation and breakout room management (mandatory)
• Clear instructional writing and documentation skills
• Strong written and spoken English communication
• Exposure to marketing automation platforms (e.g. Marketo)

Preferred skills/expertise

• Instructional design background or certification