Job Description

MoMo is Vietnam's leading fintech super app with over 40 million users, on a mission to make life easier for Vietnamese people. We don't just offer convenient payments, we're building a secure, transparent financial ecosystem where users can transact, invest, protect their assets, and enjoy digital life with complete peace of mind.

Why This Role Matters

Security is not a background function at MoMo, it's a core product promise.

As fraud schemes grow more sophisticated and user expectations around digital safety rise, the Security Products team sits at the intersection of data, product, and user experience. The Senior Product Analyst is the person who connects the dots: spotting problems in the data, diagnosing root causes others miss, and driving solutions all the way from whiteboard to production.

The protection doesn't stop at detection. Truly keeping users safe means empowering them by helping them recognize fraud scenarios, understand the risks, and use the right tools to protect themselves.

This role isn't about maintaining dashboards. It's about owning problems, and not letting go until they're solved.

Why You'll Love This Job

You'll work on problems that directly impact 40 million users. Every insight you surface, every solution you ship, translates into real protection for real people.
You'll have genuine end-to-end ownership: from defining the problem statement to monitoring post-launch impact. No handoff limbo.
You'll collaborate with a sharp cross-functional team: data scientists, engineers, product owner, UI/UX designers, and risk analysts.
You'll be working at the frontier of fintech security in Vietnam, on a team that treats fraud prevention as both a technical challenge and a social mission.

What You Will Do

1. Problem Ownership & Root Cause Analysis

Own security problem statements end-to-end: identify issues from data signals, conduct structured root cause analysis (RCA), and drive resolution across teams.
Monitor fraud trends and user friction points to proactively surface problems.
Translate findings into clear, prioritized problem statements that align stakeholders and inform product decisions.

2. Data Analytics & Insight Generation

Independently pull and analyze data using SQL to validate hypotheses, measure impact, and uncover patterns.
Track and report team's key metrics — Fraud User Rate, Fraud Loss Rate, CS ticket volume, User Education Effectiveness — and translate metric movements into actionable next steps.
Design and evaluate rule-based or model-based experiments (A/B tests, holdout groups) to validate solutions before scaling.

3. Solution Design & User Education

Translate analytical findings into product requirements and collaborate with UI/UX designers and engineers to implement, test, and iterate on security features.
Develop plans to increase user awareness and adoption of security features, collaborating with content and marketing specialists to ensure clear and timely execution.
Set measurable targets for user education effectiveness and report performance on a regular cadence (weekly/monthly/quarterly) to inform prioritization and next steps.

What You Will Need

Must-have:
Strong analytical thinking with hands-on SQL proficiency: able to conduct structured root cause analysis and translate findings into actionable solutions.
Experience owning a problem end-to-end: from diagnosis through implementation and monitoring.
Comfort working across functions and communicating complex analytical findings clearly to both technical and non-technical stakeholders.
Nice-to-have:
Open to leveraging data analytical skills to plan, execute, and measure user education campaigns across relevant channels.
Participate in the product development of user-facing flows (e.g., fraud alerts, account recovery) to drive solution delivery end-to-end.
Background in risk, fraud, or security in a fintech or banking context.

Company Culture:

Our company culture is built on Customer Centricity, Innovation, Teamwork, Excellence in Execution, Constant Learning. We value diversity and inclusivity and strive to create an environment where everyone are inspired to grow and succeed fast together.