Solutions Architect

The Solution Architect is a customer-facing, pre-sales individual responsible for helping prospects and clients understand how MRI’s PMX Commercial and Residential Management solutions address their operational and business challenges. You will partner closely with Sales to shape opportunities, demonstrate value, and design credible solutions for clients and prospects across commercial and/or residential property management contexts.

Success in this role comes from combining strong discovery and stakeholder management with solid product and domain knowledge. You will typically support multiple opportunities in parallel, run structured discovery and solution workshops, tailor demonstrations to specific use cases, and contribute to written responses (RFPs/ITTs). You will also collaborate with Product and Professional Services to share market feedback and ensure proposed solutions align to customer outcomes.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Key Responsibilities

• Act as the in-region technical and solution lead supporting Sales for PMX Commercial and Residential Management solutions
• Conduct solution demonstrations (remote and on-site), tailoring narratives to commercial, residential, or mixed‑portfolio use cases
• Lead client discovery sessions and workshops to capture requirements, map processes, and define success criteria
• Own the technical and solution aspects of RFP / ITT responses, including clarifications and written solution content
• Partner with Sales on account and opportunity strategy, including qualification, value proposition, and competitive positioning, in line with the MEDDPICC process
• Define high-level solution architectures (including integrations, data flows, and non‑functional considerations) in collaboration with Delivery and Product teams
• Support proof of concept (PoC) activities where required, agreeing scope, success measures, and evaluation approach
• Attend events and exhibitions, showcasing MRI solutions and supporting lead follow‑up through impactful technical conversations
• Maintain and enhance demo environments, demo scripts, and reusable sales assets (slides, videos, FAQs, proposal content)
• Provide structured field feedback to Product teams on market needs, objections, and feature opportunities related to PMX Commercial and Residential Management
• Occasional regional travel to support customer meetings, workshops, and events
  
  

Skills & Qualifications

• Previous experience in a client‑facing role such as pre‑sales, solution consultancy, or implementation within ERP, Real Estate, Property Management, or Accounting software
• Experience with property management systems is beneficial, with exposure to commercial and/or residential portfolios. Direct experience with PMX Commercial or PMX Residential is advantageous but not essential
• Strong ability to communicate confidently and credibly with both technical and non‑technical stakeholders
• Proven capability to translate business challenges into clear solution narratives and value‑based outcomes
• Demonstrated experience facilitating discovery workshops, capturing requirements, and aligning senior stakeholders
• Comfortable producing high‑quality written content for proposals, RFPs/ITTs, and solution documentation
• Strong planning and prioritisation skills, with the ability to support multiple sales opportunities concurrently
  
  

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! 
  
  

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! 

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?  

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!  

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!