Solution Architect – Agentic Delivery

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

We are looking for a Solution Architect to join Netomi’s Agentic Delivery team and lead the technical success of complex enterprise deployments involving AI-driven automation and virtual agents.

This is a highly customer-facing role responsible for solution architecture, integrations, security, and infrastructure discussions, with a strong focus on ensuring successful customer onboarding and production readiness.

Responsibilities

• Discovery & Solution Design: Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.
• Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
• Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
• Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.

• Integration & Technical Leadership: Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).
• Own the creation of integration design documents and support Integration Engineers during implementation.
• Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance).
• Collaborate with Product & Engineering to translate customer requirements into features or enhancements.

• Implementation Leadership: Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution.
• Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.
• Conduct user-experience reviews of agent outputs and behavior tuning.

• Customer Advisory & Relationship Building: Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering).
• Present architectural recommendations, best practices, and roadmap suggestions.
• Train customer teams on agentic workflows, governance, and performance improvement strategies.

Requirements

• 6–10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.
• Experience designing complex workflows and integrations across enterprise systems.
• Ability to gather requirements, translate them into technical specifications, and drive execution.
• Customer-facing consulting experience with strong communication & facilitation skills.
• Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
• Experience working cross-functionally with CSM, engineering, product, and QA teams.

Nice-to-Have

• Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products.
• Hands-on experience defining business logic, decision trees, or automated workflows.
• Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments.

• Delivery ExcellenceEnsure projects are delivered on time with high quality, low rework, and measurable impact.
• Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns.
• Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.