Business Product Manager, Merchant Business

Business Product Manager, Merchant Business

The Merchant Business division at NETS shapes the next generation of merchant payments in Singapore, and owns the strategy, lifecycle, and full P&L of NETS’ key merchant product lines.

As a Business Product Manager, you will lead end‑to‑end product management for our merchant solutions, from identifying market opportunities, delivering commercially successful go-to-market launches, to long term evolution of the payment products and services. This is a high‑impact role that combines product ownership, business strategy, and technology leadership in a fast‑evolving payments landscape.

Key responsibilities

- Formulate & own product strategy and roadmap for merchant payment products, aligned to company and segment growth goals.

- Take full responsibility for product line P&L: define pricing and commercial models, manage costs, track revenue and profitability, and drive margin improvement initiatives.

- Lead the full product lifecycle: discovery, business case, requirements, delivery, launch, go‑to‑market, and post‑launch optimisation.

- Conduct ongoing market, customer, and competitor research to identify new revenue opportunities and strengthen product positioning in the payments and fintech space.

- Partner with Sales, Marketing, Operations, Risk, and Finance to build and execute winning propositions for different merchant segments (SMEs, enterprises, platforms, and partners).

- Translate business and customer needs into clear product requirements and user stories for Technology and Delivery teams, ensuring high‑quality, timely releases.

- Define and track product KPIs (adoption, revenue, churn, transaction volume, unit economics) and use data to drive prioritisation and continuous improvement.

- Champion customer‑centric design, working closely with UX and stakeholders to create intuitive merchant experiences across portals, terminals, and APIs.

- Ensure products comply with regulatory, risk, security, and compliance standards in the financial services industry.

- Prepare and present product performance updates and strategic recommendations to senior management.

- Continuously scan the fintech and payments ecosystem (real‑time payments, QR, wallets, cards, alternative payment methods, open banking, embedded finance) to identify opportunities and threats.

- Evaluate emerging technologies such as APIs, tokenisation, data analytics, AI‑driven insights, and new payment rails to enhance our merchant value proposition.

- Build and maintain a structured view of industry trends, regulatory developments, and competitive moves to ensure our merchant portfolio stays ahead of the market.

- Drive innovation pipelines and proof‑of‑concepts with internal teams and external partners, translating promising ideas into scalable products with clear commercial outcomes.

What we are looking for

- Proven experience as a Product Manager in payments, fintech, merchant acquiring, or related financial services, with clear ownership of product outcomes.

- Strong commercial mindset with hands‑on experience managing product P&L, pricing, and go‑to‑market levers.

- Solid understanding of the merchant payment ecosystem (cards, QR, e‑wallets, bank transfers, terminals, e‑commerce, gateways, and value‑added services).

- Ability to blend strategic thinking with execution: comfortable with market analysis, stakeholder management, and driving delivery with cross‑functional teams.

- Data‑driven, structured problem solver with excellent communication and storytelling skills.

- Familiarity with regulatory and compliance requirements in payments/financial services in Singapore and the region is an advantage.

If you are excited about building commercially successful products, owning P&L, and shaping the future of merchant payments in Singapore, we would like to hear from you.