Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Cloud Systems Engineer manages, deploys and maintains NiCE production systems, virtualization, SAN, Public Cloud and other supporting environments. The Cloud Systems Engineer will also be responsible for managing, deploying and maintaining our lab environment. The candidate would be expected to work as a lead on projects that are across multiple groups.

How will you make an impact?

Manage and deploy Windows Domain and Active Directory environment
Deploy Servers with Windows Server 2019
Set up and maintain server system and file security
Manage Lab and Production Infrastructure
Monitor and optimize performance of servers
Manage Virtualization Environment
Maintain documentation of Environment and Processes
Work with vendors to troubleshoot problems and RMA parts as needed
Deploy and Manage Public Cloud Compute and Storage
Deploy and Manage Enterprise Grade Physical Compute
Other duties as assigned

Have you got what it takes?

Bachelor’s Degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
Management of VMware and Public Cloud Environments
2+ years working in a Windows server environment (Server 2012R2 or higher)
Experience managing and deploying Windows domains, Active Directory and DNS
2+ years managing and deploying virtual environments
2+ years managing and deploying Windows 2019 servers
2+ years installing/configuring physical server hardware and OS
Experience successfully working under time constraints and deadlines
Experience working within a team of IT professionals; taking and following direction and completing tasks and assignments in a timely manner with a positive attitude
Experience working with Change Management

You will have an advantage if you also have:

Configuration and management of HP or Cisco server hardware
Systems Engineer Related Certifications (e.g. MCSE or Public Cloud)
Comfortable working with changing timelines and deadlines
Experience working in large, global environments
Experience working in fast-paced production environments
Management of VMware environments
Management of AWS environments
SAN deployment and administration
Unix or Linux administration
Deploying servers and applications using Chef
Experience working with config management or infrastructure automation

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10687

Reporting into: Manager, Cloud Systems Engineering, CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.