Job Description

Job Description

Overall 10 - 15 year’s Experience in Server Management Administration.

Experience in Server (physical/VM) installation, maintenance & decommissioning
profound Linux OS operations experience
Capability to operate on at least one cloud technology such as Azure, GCP, or AWS.
Knowledge in SUSE Pacemaker cluster. Troubleshooting Pacemaker cluster issues.
Awareness about ITIL best practices for incident, change, problem management.
DNS Configuration, Configuration of DNS for forward lookup and reverse lookup zones.
Configure and Admistration of SAMBA/AUTOFS/CIFS/FTP/Users/Permissions.
Install/upgrade/patch SUSE linux servers
Able to provide knowledge transfer from certain technology areas towards 2nd level technical support
Proficiency in written and spoken English.
Proven ability to transfer knowledge and stay aware of current trends and technical advancements
Need to be a team player
Bachelor or Master degree
Willingness to travel
Able to link the business wish to an IT solution
Passionate about SAP, ready to learn and grow
Business Travel: Project specific travelling is mandatory for all the SAP Consultants.

Roles & Responsibilities

Deliver 3rd level technical support in compliance with customer SLAs
Work with customer on suggesting best solutions for automating any repetitive task.
Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
Help L2 members in-case of any upgrade/patch activity run into errors.
Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
Managing patches through zypper and addressing problems related to patching
Proficient in LVM management, including the extension and resizing of LVM, and possessing a solid understanding of LVM maintenance commands.
Capability to resolve GRUB-related issues and address problems with GRUB configuration.
Root Cause Analysis for customer incidents
Service/Task documentation, testing, quality management and knowledge transfer
Assist 2nd level technical support in complex tasks
Willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project

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