Job Description

YOUR IMPACT

The Cloud Applications Consultant (internal job title) is an individual contributor who acts as a primary point of contact for implementing customers’ requests regarding addition of new trading partners, document types, and connection types. As a consultant, you will utilize your ability to combine systems integration and service delivery knowledge. More specifically you will create/update technical specifications and create/update maps using OpenText translation software, carry out integration tasks to deploy maps to pre-production and production environments and setup Trading Partner connectivity using common communications standards such as ftp, http, AS2, SFTP, etc.

WHAT THE ROLE OFFERS

Engages the client to obtain EDI requirements, ensuring the completeness and accuracy of map packages and requirements documentation while developing and maintaining good customer relations
Analyzing customer requirements, data integrations and interfaces
Deliver day to day implementation requests of Trading Partner and map configurations into the OpenText Managed Services systems
Implementing changes for existing data integrations
Follow policies and best practice mapping to define map rules based on client’s requirements
Consistently create test cases/scenarios, form test files, run tests and evaluate reports
Investigate and conduct root-cause-analysis for issues/defects raised by client during client testing
Deliver project status updates to clients, delivery/project managers and counterparts as necessary

WHAT YOU NEED TO SUCCEED

You are a graduate of Computer Science and/or other technical disciplines
Must have at least 2 years of professional experience
Programming knowledge and experience with any of the following: Perl, C#, C++, Java, JavaScript, etc.
Preferably knowledgeable in EDI standards (EDIFACT, TRADACOMS, X12, VDA, XML), and B2B integration
Strong customer focus, customer satisfaction oriented
Quick learner and able to retain a broad range of information in a rapid and complex technical environment
Excellent Teamwork/Collaboration skills; Inspires and motivates others toward goal accomplishments; develops and sustains cooperative working relationships
Ability to handle multiple priorities in a fast-paced environment and work independently
Must have excellent communication (written and oral) and interpersonal skill
Must be okay to be on-call beyond normal working hours and on weekends
Must be amenable to working on an EMEA shift.

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful.