Team Leader - XDR Security

Requirements:

1. Having a Bachelor's Degree in Information System (or similar Major) from a reputable university
2. Possessing a solid 4 years experience in managing Palo Alto's Cortex XDR product, with a combined scope of post-sales and operation
3. Must possessed a valid Palo Alto's XDR certification for either "Palo Alto's XDR Engineer" or "PCDRA"
4. A minimum of 2 years experience in a team leading responsibilities, managing an on-site security service for the client
5. Strong and proven portfolio in an IT-security tools, focusing in Endpoint security platform such as AV/EDR/XDR, Malware Anlysis, and other cyber-attacks defender
6. Excellent leadership quality, able to manage and evenly distribute the team's task and workload effectively
7. Good english capability, both for written and verbal
8. Able to work under preassure; excellent target fullfilment orientation within a constrained time-line

Job Description:

1. Responsible for overseeing all work activities performed by the residential engineer
2. Able to act as a liaison between the XDR support team and the client, including information-sharing and partial consultative approach
3. Responsible for determining the team's goals in accordance of service's objective and team activities
4. Create and implement service strategies in terms of preventive and corrective maintenance, in the hope of achieving the client's desired goals.
5. Assist in overseeing the team's daily operational activities.
6. Provide recommendations for best practices in the use of XDR solution, including their procedures to integrate with the client's IT system
7. Act as a PIC for documentation's integrity, especially for post-integration documentation
8. Responsible for preparing Corrective Maintenance and Preventive Maintenance reports, which are to be presented to the client side
9. Coordinate with operators regarding the preparation and configuration which are required during the XDR integration or installation process
10. Managing every ad-hoc request from the client