Senior Systems Engineer_Service Management

Job Description

Publicis Sapient is looking for ServiceNow Developers to join our team of talented professionals and innovators. You will leverage your analytical thinking and technical expertise to design, develop, and implement robust ServiceNow solutions that address complex business challenges for our clients across diverse industries. As part of our mission to drive digital transformation, you will play a key role in delivering scalable workflows, optimizing platform capabilities, and enabling seamless user experiences through well-engineered solutions and thoughtful innovation.

Your Impact OR Responsibilities:

Key Responsibility statement:

• Support ServiceNow ITOM (Discovery) to maintain accurate and up-to-date configuration data in CMDB.
• Assist in managing CMDB data by maintaining CI relationships and ensuring data consistency.
• Collaborate with teams to implement basic CMDB and ITOM configurations as per requirements.
• Perform troubleshooting for Discovery, CMDB data issues, and related integrations.
  
  

Outcomes-based statement:

• Improve CMDB data accuracy, enabling better visibility and informed decision-making.
• Enhance infrastructure discovery coverage, resulting in more reliable configuration data.
• Reduce data inconsistencies through proper CI management and governance practices.
• Ensure smoother IT operations by resolving CMDB and Discovery-related issues in a timely manner.
  
  

Qualifications

Your Skills & Experience:

• 2–4 years of experience in ServiceNow with exposure to CMDB and ITOM (Discovery).
• Basic understanding of CMDB data model, CI relationships, and Discovery concepts.
• Familiarity with MID Server setup, integrations, and basic scripting (JavaScript, Glide APIs).
• ServiceNow Certified System Administrator (CSA) preferred, with good analytical and troubleshooting skills.
  
  

Additional Information

Benefits of Working Here:

• Gender-Neutral Policy
• 18 paid holidays throughout the year.
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well-being.
  
  

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.