Job Description

Overview

The SRE Ops Engineer reports to the Sr. Director of Reliability Engineering and is responsible for ensuring product stability, operational excellence, and a strong customer experience across critical platforms, with a primary focus on Windows‑based environments. This role partners closely with Engineering, CloudOps, InfoSec, and QA to reduce incidents, improve system reliability, and drive operational rigor through automation, monitoring, and incident management.

Responsibilities

Primary Responsibilities

Manage and support Windows‑based production environments, including IIS, Windows Services, Active Directory, and related infrastructure
Build, maintain, and enhance monitoring, alerting, and observability frameworks using ELK or equivalent platforms
Lead incident response, troubleshooting, and root cause analysis (RCA) for customer‑impacting issues
Improve system reliability by reducing critical incidents and driving down Mean Time to Resolution (MTTR)
Develop and maintain automation using scripting tools such as PowerShell, Python, or similar technologies
Support high‑availability, high‑performance production systems and participate in on‑call rotations
Collaborate with cross‑functional teams to ensure platform stability, security, and reliability
Contribute to platform upgrades, patching, modernization initiatives, and operational best practices
Create and maintain runbooks, operational standards, and documentation

Qualifications

Required Knowledge & Skills

5+ years of experience in Windows Server environments, including IIS and Windows Services
5+ years of experience with monitoring and observability tools (ELK stack or equivalent)
Strong experience with incident management, troubleshooting, and root cause analysis
Hands‑on experience with automation and scripting (PowerShell, Python, etc.)
Working knowledge of Linux systems for basic administration and troubleshooting
Strong understanding of system performance, scalability, and operational best practices
Experience supporting production systems with high availability requirements
Familiarity with cloud platforms (AWS, GCP, Azure) is a plus
Exposure to CI/CD tools and DevOps practices
Strong communication, collaboration, and ownership mindset
Ability to operate effectively in a fast‑paced, production‑focused environment