Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Perform day-to-day system administration and tasks for assigned systems. Work with both internal and external customers and vendors to resolve technical system problems in a timely manner with a primary focus on moderately complex problems. Systems will be Active Directory, DNS, DHCP, GPOs, internal and external domain, SMTP/relay, and potentially certificates

As a Systems Administrator at Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world-class service to software development labs and internal departments ensuring our employees can perform at the highest level. You will be responsible for the ongoing maintenance, support, and monitoring of complex systems in your area of responsibility. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation as well as develop and recommend corrective actions. You will collaborate with senior members of the team to influence and make suggestions that aid in the designing of technical solutions.

Essential Duties and Responsibilities:

Design, implement, administer, and support Active Directory (AD) services, including user and computer objects, Group Policy Objects (GPOs), trusts, and AD security best practices
Manage and maintain DNS and DHCP infrastructure, ensuring high availability, performance, and accurate name/IP resolution across enterprise environments
Administer external DNS and domain name services, including registration, renewal, and configuration with third-party providers (e.g., GoDaddy), ensuring proper delegation and security
Support and maintain SMTP relay and Exchange environments, including mail flow, connectors, security, troubleshooting, and integration with internal and external systems
Perform day-to-day system administration and tasks for assigned systems. Work with both internal and external customers and vendors to resolve technical system problems in a timely manner with a primary focus on moderately complex problems.
Support production, development, and other critical infrastructure which supports Rocket Software business units.
Perform duties following all company standards regarding engagement, change management, and escalations.
Participate in special projects and perform other duties as required.

Required Qualifications:

9+ years of systems administration and operations experience in Windows Server, Linux, enterprise storage, physical and virtual server technologies, collaboration tools, or network infrastructure
Advanced hands-on experience with Active Directory, group policy, authentication, and directory services troubleshooting
Strong knowledge and operational experience with DNS and DHCP, including enterprise and multi-site configurations
Experience managing external DNS and domain name registrations through third-party providers (e.g., GoDaddy or similar registrars)
Proven experience supporting SMTP relay and Microsoft Exchange environments
Hands-on experience with virtualization platforms such as VMware and/or Nutanix
Excellent interpersonal skills and desire to support end users with issues of varying degrees of complexity
Demonstrated ability to analyze, troubleshoot, and resolve complex infrastructure and systems issues through systematic root-cause analysis and remediation
Proven experience collaborating across IT disciplines and with business stakeholders to design, implement, and support technology solutions aligned with organizational objectives
Strong ability to translate business requirements into technical solutions, applying IT capabilities to solve operational and strategic business challenges
Excellent technical communication, documentation, and customer service skills, with a strong service-oriented mindset and focus on reliability, performance, and user satisfaction

Core Capabilities

Customer Service Skills
Documentation and Communications
Problem solving
Technically proficient in a broad spectrum of technologies
Technically curious
Innovation
Leadership Capabilities
Coaching and Mentoring

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!