Account Solutions Engineer

The Account Solution Engineer is responsible for leading the technical solution throughout the sales cycle, collaborating with internal teams, customers, and partners to formulate a comprehensive technical account plan/strategy and to lead sales engagements to their technical conclusion.
The Solutions Engineer works alongside their colleagues, participates in building team culture and supports their aligned sales team. The Solution Engineer drives success by understanding customer use cases and crafting technical solutions utilizing the Informatica Data Management Cloud, educating both customers and internal stakeholders about the Informatica value proposition, engaging in in-depth architectural discussions, and ensuring that solutions are optimized for successful deployment and usage in the cloud.

Responsibilities:

• Manage customer engagements independently across a range of industries

• Work closely with customers as the main technical contact to understand their data management, master data management (MDM), and data governance challenges

• Build trusted relationships with VP/Director personas, data engineers, data scientists, and other technical personas

• Perform all activities leading up to the delivery of a customer demo including discovery, technical qualification/fit, customer presentations, demos, and related customer facing communication

• Create and deliver customized demos and conduct technical workshops with customers

• Lead Request For Proposal (RFP) responses and Proof Of Concept's (POC)

• Partner with the Customer Success Management (CSM) team on nurture activities including technical advisory, workshops, etc.

• Provide customer feedback on product gaps using Vivun.

• Support demos at marketing events independently.

• Serve as a mentor to team members, contributing to collective selling assets, knowledge repositories, and enablement materials

• Contribute to pipeline generation through delivery of technical workshops, participation in social media promotions, content creation for external dissemination, and involvement in industry marketing events

• Stay current on certification of services required for area of responsibility

• Proactive learner who shares best practices, content, tips and tricks, and competitive intelligence

Skills/Experience Required:

• BA/BS or equivalent educational background is preferred

• 12+ years of presales/technical sales or consulting experience

• 10+ years of relevant experience in data integration, master data management, or data governance

• Must be proficient English and Vietnamese languages to manage customers from Vietnam Region.

• Certification in cloud services like AWS, GCP, Azure or Similar and Data technologies like Snowflake or Databricks or similar products is preferred.

• Advanced knowledge of security for cloud computing

• Expert level skills for Informatica services and product capabilities

• Ability to engage VP/Director customer personas

• Expert storytelling and presentation skills across multiple horizontal and vertically specific use cases

• Advanced technical knowledge of hybrid deployment of software solutions, data warehousing, database, and/or business intelligence software concepts and products

• Ability to create and execute on a strategic technical account plan