Manager/Senior Manager, Quality Assurance

Job Description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Lead quality and standards programmes, including GOEM, SLA, and VOC initiatives.
• Oversee and coordinate all audits (internal, external, regulatory), ensuring readiness, disciplined execution, and timely, effective closure of findings.
• Act as the central point of accountability for external audit management, ensuring clear governance, strong audit narratives, and confidence in SG Hub’s compliance posture.
• Maintain and govern audit schedules, certification calendars, and regulatory commitments, ensuring no gaps in preparedness or oversight.
• Drive consistency in audit responses, evidence management, and corrective action quality across functions.
• Manage day-to-day quality operations to ensure robust control, compliance and execution of quality standards at SG Hub
• Review and challenge investigation reports, RCAs, and CAPA plans to ensure completeness, effectiveness, sustainability and prevention of recurrence, not just closure.
• Monitor CAPA implementation and closure timeliness, ensuring actions translate into real operational improvements.
• Develop and own quality KPIs and dashboards to monitor operational and audit performance.
• Track key metrics such as compliance rate, performance fulfilment rate, CAPA closure effectiveness and timeliness, audit scores and finding trends to ensure performance visibility.
• Generate regular quality performance reports, highlighting risks, trends, gaps, and required interventions for management decision-making, prioritization and continuous improvement at the hub
• Establish monthly cadences with stakeholders to verify compliance with quality standards and resolve operational gaps.
• Engage senior leadership with clear, concise insights on quality risks, regulatory exposure, and performance implications.
• Coordinate Quality Team involvement in tabletop exercises, emergency preparedness activities, and business continuity activities to ensure quality controls and governance are validated for operational resilience.
  
  

Key Requirements

• Bachelor’s Degree in Business, Operations Management, Aviation Management, or related field.
• Minimum 5-8 years of experience in Quality Management, with at least 3-5 years in a leadership or managerial capacity within a complex operational environment for the senior role.
• Certified Quality Manager and/or Lead Auditor (ISO 9001 or other relevant standards).
• Strong expertise in Quality Management Systems QMS (ISO 9001, ISAGO, HACCP, GDP, or equivalent regulatory frameworks).
• Proven experience in developing and managing QMS frameworks and quality assurance policies, including audit governance, certification management, and management review processes.
• Strong ability to drive internal and external quality assurance through effective processes and procedures, with experience in managing audits, preparing audit reports, and rectifying non-compliances.
• Strong analytical capability with the ability to convert quality and audit data into performance insights and improvement actions.
• Excellent stakeholder management, communication, and presentation skills, including engagement with senior leadership and regulators.
• Demonstrated ability to lead teams, influence cross-functional stakeholders, and drive a strong quality culture that supports operational excellence.
• Strategic, self-driven and resilient, with the ability to operate effectively in a fast-paced and dynamic environment.