Helpdesk Engineer (iOS & Windows & M365)

Smart IMS Inc. logo

Smart IMS Inc.

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Job Summary


Job Type
-

Seniority

Years of Experience
Information not provided

Tech Stacks
iOS Microsoft

Job Description

Helpdesk Engineer


Key Responsibilities / Requirements:

  • Provide hardware and software support for end users and basic servers and networks support
  • Remote access, wi-fi access and video conferencing support
  • Update antivirus, provide remote computing support, network printers and laptop support etc.
  • Possess at least 3-4 years of relevant experience in IT Support / Helpdesk
  • Knowledge and understanding of ITIL (advantage if certified)
  • Knowledge or experience troubleshooting DNS / DHCP
  • Experienced in ServiceNow
  • Troubleshooting experience in Apple iOS, Cisco videoconferencing, Microsoft M365
  • Proficiency in Basic tools within Windows 10/11 (Performance Monitor, Resource Monitor, Event Viewer, Device Manager, Task Manager, Command Prompts)
  • Good communication skills in English and presentable to customer


Send your resume at [email protected]


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