Job Description

About Us

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Key Responsibilities

Cross-Cluster Standardization

Define and enforce incident management practices
Standardize alerting, monitoring, and request handling
Align workflows across ServiceNow and Jira
Ensure consistency across all clusters

Reliability Engineering

Define SLO, SLA, MTTR, MTRS standards
Identify systemic reliability gaps across clusters
Drive incident reduction and prevention strategies
Establish reliability as a measurable discipline

Automation Strategy

Identify cross-cluster automation opportunities
Define reusable automation patterns and frameworks
Eliminate duplicated operational solutions
Drive reduction of manual toil

Architecture Alignment

Partner with Solution Architects across clusters
Ensure operability is built into system design
Align monitoring, alerting, and failover strategies
Prevent conflicting tooling or architectural decisions

Governance and Reviews

Lead cross-cluster SRE reviews
Track adoption of standards and practices
Drive accountability across clusters
Highlight systemic risks and gaps

Technical Leadership

Guide SRE leads across clusters
Raise technical standards within SRE
Mentor engineers on reliability practices
Influence engineering teams on operability

Minimum Requirements:

Experience

15+ years in software engineering, platform engineering, or SRE
Experience operating production systems at scale
Experience across multiple systems or domains

Technical Depth

Strong in at least two areas:

Distributed systems
Observability and monitoring
Infrastructure and cloud platforms
Automation and software engineering

Capabilities

Strong debugging and incident analysis skills
Ability to design automation solutions
Strong systems thinking across complex environments
Ability to influence without direct authority

Success Indicators

Standardized SRE practices across all clusters
Reduced incident recurrence
Improved MTTR and operational efficiency
Increased automation coverage
Reduced duplication across teams

What We Offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.