About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Data Centre Operations
- Perform day-to-day data centre operations, including rack/stack, de-rack, and equipment installation.
- Monitor and maintain power, cooling, UPS, DG sets, and environmental systems.
- Handle remote hands & eyes support for internal teams and customers.
- Ensure 99.9%+ uptime through proactive monitoring and preventive maintenance.
Server & Network Support
- Install, configure, and troubleshoot rack servers, blade servers, storage, and network devices.
- Perform hardware diagnostics, component replacement (HDD, RAM, PSU, NIC), and vendor coordination.
- Support LAN/WAN devices, patching, labeling, and structured cabling (Cat6 / fiber).
Monitoring & Incident Management
- Use monitoring tools to track temperature, humidity, power load, and alarms.
- Respond to incidents, alerts, and outages, perform RCA, and implement corrective actions.
- Maintain incident, change, and problem management processes (ITIL-aligned).
Compliance & Documentation
- Ensure compliance with ISO 27001, SOC, PCI-DSS (as applicable).
- Maintain asset inventory, rack diagrams, cable maps, SOPs, and MOPs.
- Support audits and customer walkthroughs.
Safety & Best Practices
- Follow data centre safety procedures and ESD standards.
- Enforce access control, visitor management, and security protocols.
Technical Skills
Required Skills & Qualifications
- Strong understanding of data centre infrastructure (power, cooling, racks).
- Hands-on experience with servers (Dell / HPE / Lenovo).
- Basic to intermediate knowledge of networking (TCP/IP, VLANs, switches).
- Experience with structured cabling and fiber optics.
- Familiarity with DCIM or monitoring tools (preferred).
Professional Skills
- Strong troubleshooting and problem-solving skills.
- Ability to work in 24×7 shift environments.
- Clear documentation and communication skills.
- Customer-facing experience is a plus.
Education & Certifications
- Diploma / B.E. / B.Tech in Electrical, Electronics, Computer Science, or IT.
- Certifications (preferred but not mandatory):
- Data Centre Infrastructure (CDCP / CDCS)
- ITIL Foundation
- CompTIA Server+ / Network+
Experience
- 3–7 years of experience in data centre operations or infrastructure support.
- Experience working in Tier III / Tier IV data centres is an advantage.
Key Performance Indicators (KPIs)
- Uptime and SLA adherence
- Incident response and resolution time
- Preventive maintenance compliance
- Audit and compliance readiness
- Documentation accuracy
Work Conditions
- 24×7 shift rotation (including nights, weekends, holidays)
- On-call support during critical incidents
- Physically demanding environment (lifting, standing, cabling)
Why Join Us
- Exposure to enterprise-scale data centre operations
- Hands-on work with latest infrastructure technologies
- Career growth in cloud, infrastructure, and operations
Empowering tech talents to make better career decisions
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