Job Description

Company Description

JOB DESCRIPTION

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pd

Overview

We are looking for a Jira-focused operations lead to own the technical administration, support, governance, and visualization of work across key initiatives.

This role will serve as the primary technical expert for Jira, providing hands-on support while ensuring strong data governance across Jira, Confluence, and Lucid. The individual will be embedded in sprint and program forums to ensure accurate tracking and high-quality reporting, without owning project execution.

The ideal candidate brings experience from a Big 4 environment supporting system implementations and understands how to bring structure, discipline, and control to complex programs.

Key Responsibilities

Jira Technical Administration & Support

Serve as the primary technical owner and support lead for Jira
Configure and maintain projects, workflows, issue types, fields, and permissions
Troubleshoot issues and provide hands-on support to users
Manage and optimize Jira performance, hygiene, and usability
Support integrations and plugins as needed
Train and support users on Jira, Confluence, and Lucid
Drive best practices in tool usage and reporting

Jira Ownership & Dashboarding

Design and maintain scalable Jira structures aligned to program needs
Build and manage executive-ready dashboards and reporting
Ensure consistent and disciplined use of Jira across teams
Maintain strong data integrity within Jira

Data Governance Across Tools (Jira, Confluence, Lucid)

Establish and enforce governance standards across Jira, Confluence, and Lucid
Define naming conventions, data structures, and usage standards
Ensure alignment between Jira tracking, Confluence documentation, and Lucid process flows
Maintain data accuracy, completeness, and auditability

Embedded in Delivery Cadence

Attend sprint ceremonies, program, and project management meetings
Capture updates and ensure Jira reflects real-time status, risks, and dependencies
Translate discussions into structured updates across Jira and documentation tools

Process Mapping & Documentation

Develop process flows using Lucid
Document workflows, dependencies, and controls in Confluence
Ensure consistency between documented processes and system tracking

Qualifications

5 to 8 years of experience in Jira administration and support
Prior experience at a Big 4 accounting or consulting firm (Deloitte, PwC, EY, KPMG)
Experience supporting large-scale system implementations (ERP, finance systems, or transformation programs)
Strong technical Jira expertise including workflows, dashboards, JQL, and permissions
Experience with Confluence and Lucid
Understanding of data governance and control frameworks
Strong PowerPoint skills for executive communication