Senior Product Manager - API Marketplace

Company: Union Bank of the Philippines

Position: Senior Product Manager-API Marketplace

Office Location: UnionBank Plaza, Ortigas, Pasig City

Job Summary: The Senior Product Manager-API Marketplace oversees Product Managers, associate Product Managers, and Product Assistants to ensure overall profitability of Blockchain/API products and optimal product design that delivers superior customer experience while leveraging on latest technology advancement.

Duties and Responsibilities:

• Supervises and mentors Product Managers, associate Product Managers, and Product Assistants
• Supervises and guides the product management and implementations teams to ensure that all existing Blockchain/API products meet the required business volumes and profit margins through continuous clients conversations, consistent service quality delivery and manage cost
• Influence the sales team to market and productions
• Ensures that all Blockchain/API products are continuously updated on a timely basis, in terms of the service features and pricing packages to match the markets requirements
• Coordinate with and support the Sales Team and Relationship Managers on the offering of Blockchain/API products to target clients until the full business potentials are realized, including the following activities:
• a. Understanding the client’s requirements
• b. Prepares of (customized) product and pricing packages, if necessary
• c. Roll-out and implements innovations or exiting cash management service
• for new arrangement and expansions
• d. Consistently monitors client satisfaction complaints, and SLA
• Supervises the coordination of activities with operations and support units and external service providers to effectively communicate requirements and to ensure that all committed service levels are met
• Suggest and spearheads operational enhancements to existing product offerings by reviewing current processes and introducing efficient new methods for lowering cost and increasing productivity
• Manage product performance and profitability through the following activities:
• a. Monitor individual product performance against the defined goals
• b. Review of individual client performance and take necessary action to re-negotiate for more appropriate pricing with the client
• c. Facilitate preparation of the relevant and timely financial performance reports and updates, in coordination with MIS department
• d. Provide regular updates and reviews to the center on the financial performance of the various products and key accounts
• Manage the load of the team
• Perform other duties as may be assigned.

Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn