SRE

Virtusa

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Job Description

Time: IST Night Hours ( 7:30 PM to 7:30 AM) or ( 8:30 PM to 8:30 AM ) depending on daylight savings.

Day: All 7 days

Services: Service Registry and ICE

Skills

Monitoring Tools like wavefront, splunk.
Troubleshooting skills of Java Stack
Good communication skills.
AWS/K8S knowledge
Experience in handling incidents and recovering the systems.

Responsibilities

Handle PagerDuty, Slack, Email,
Don’t snooze the Alert and your mobile.
Don’t Assume and always validate alerts
Respond to page within couple of minutes
Priority is always Pages/ Customer.
Fix the Runbooks.
Inform Secondary & Team when you are involved in an Incident. Inform over slack and call up if no one joins when you need.
Keep Runbooks, Dashboards, Automation handy (bookmark them) and always keep the local repos of automation to latest.
Engage #ioc for engagement with other teams in Intuit. Don’t hesitate to open Incident.
Few important slack to keep yourself informed about Intuit wide are #ioc, #p1-4incnotification