Cloud, Data & Microsoft 365 Support Analyst

Title:Cloud, Data & Microsoft 365 Support Analyst

Total Yrs. of Experience* 3 to 5 years of relevant experience

Work Location* Kuala Lumpur

Detailed JD *(Roles and Responsibilities) Mandatory skills*

Cloud, Data & Microsoft 365 Support Analyst

Role Purpose

The Cloud, Data & Microsoft 365 Support Analyst provides hands‑on project support across cloud platforms (Azure and AWS), data services (data lake, data hub), and Microsoft 365 as part of divestment and separation programmes.

The role supports delivery of executable plans to derive separation activities, working under the direction of technical leads and project managers, and operates within established BP governance, security, and operational standards.

Accountabilities

Cloud & Data Platform Support

• Provide SME support for cloud and data platforms across Microsoft Azure and AWS, in line with agreed designs and standards for migration
• Support Project lead in doing analysis on cloud services including compute, storage, networking, and managed databases.
• Assist with data migration, validation, and issue resolution during separation delivery.

Microsoft 365 Support

• Provide SME support for Microsoft 365 services, including Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, and Teams.
• Work with bp/ vendor technical leads to plan & execute approved tasks related to tenant separation, access changes, and data migrations.
• Work with identity and security teams to plan & implement approved access and configuration changes.

Divestment & Separation Delivery

• Support delivery of divestment / separation activities across cloud, data, and M365 scope.
• Assist with subscription, tenant, account, and identity separation tasks across Azure and AWS.
• Support & track cutover events, hyper care, and post‑separation stabilisation.
• Maintain accurate records of actions, issues, risks, and residual items.

Governance, Risk & Compliance

• Operate in line with client’s security, risk, and compliance requirements.
• Follow established cloud, data, and M365 governance standards, processes, and controls.
• Support audit requests, access reviews, and evidence collection when required.

Collaboration & Reporting

• Work closely with project managers, technical leads, vendors, and support teams.
• Provide clear status updates on assigned activities, issues, and risks.
• Contribute to operational documentation, runbooks, and handover materials.

Skills & Experience

Essential

• 2–3 years’ experience supporting:
• Cloud platforms (Microsoft Azure and AWS (Main))
• Data platforms (databases, storage, analytics)
• Microsoft 365 services
• Experience supporting divestment, separation, carve‑out, or M&A initiatives.
• Good understanding of cloud identity, access management, and data handling principles.
• Experience working in large, regulated enterprise environments.
• Strong communication and documentation skills.

Desirable

• Exposure to Azure and AWS data services.
• Experience supporting cloud or M365 migration tooling.
• Experience working with system integrators or managed service providers.
• Relevant Azure, AWS, or Microsoft 365 certifications.