Customer Solutions Architect

About us

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

Job Summary

As a Customer Solutions Architect, you’ll play an integral role throughout the entire customer lifecycle — from early solutioning and onboarding, to project delivery, and long-term account success. This is a client-facing role that blends elements of presales, solution delivery, and customer success. You'll work closely with internal teams and enterprise clients to ensure a seamless experience, delivering real impact with our AI-driven solutions.

Key Responsibilities

Presales

• Design AI Talkbot solutions for large enterprise customers, aligning product capabilities with customer business needs to highlight value and secure buy-in.
• Define product and service scope, establishing clear boundaries for solution integration, customization, and the interface between the company's products and customer systems.

Solution Delivery

• Lead project management for delivery and on-site integration projects, including requirement communication, project planning, team coordination, progress promotion, leadership, and risk management until final delivery.

Customer Success

• Maintain regular client engagement through quarterly business reviews and product training.
• Manage change requests and incident responses per SLA, utilizing product and client business knowledge for effective problem-solving.
• Analyze usage data and business metrics to enhance product adoption and prevent churn.
• Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
• Understand customer needs and conduct upselling based on customer fit and growth stage.

Key Requirements

• Degree in Business Management, Technology, or related fields;
• Degree in Business, Technology, Communications, or a related field.
• More than five years of experience in consulting, account management, presales, software project management or solution-related work.
• Prior experience and understanding of fintech, banking, telecommunications or martech industries, or enterprise service or enterprise sales experience would be a plus.
• Strong sense of creating value for customers, excellent systematic and logical thinking ability, can quickly understand the product and the customer's original business system
• Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
• Fluency in English & local language (Filipino) is required. Competency in spoken and written Mandarin would be a strong advantage.

Capabilities & Personality Fit

• Ability to articulate complex ideas clearly and concisely.
• Dedication to understanding customer goals and delivering value-added solutions.
• Capability to analyze customer issues and develop workaround solutions.
• Adaptable and thrives in a fast-paced, high-growth environment.
• Capability to manage multiple customer accounts simultaneously.

Why Wiz.AI?

At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global

enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Our flat, results-driven culture ensures technical brilliance translates directly to strategic influence,

rewarding your unlimited potential with industry-leading, results-driven compensation.

Elevate your career beyond iteration. Come build your best career story with us.