Cyber Security Incident Response

About the team:

The Information Security (InfoSec) team is responsible for protecting the organization's information, systems, and data from security threats. The team delivers security services that help identify, prevent, detect, and respond to cyber risks while supporting business and regulatory requirements.

Location: Mumbai/Gurugram

The Role:

The Cyber Security Incident Response Manager will lead and oversee WTW’s global incident response capability. This role is responsible for managing high-impact cyber incidents, driving continuous improvement in response processes, and leading a team of analysts in a fast-paced, global environment. Responsibilities of this role will include:

• Lead and manage high-severity security incidents, ensuring timely containment, eradication, and recovery
• Act as the primary escalation point for incident response across global teams
• Develop, enhance, and maintain incident response frameworks, playbooks, and workflows aligned to industry best practices
• Lead technical investigations across endpoints, networks, and cloud environments
• Manage and mentor a team of SOC and Incident Response analysts, driving performance and capability development
• Collaborate with SOC, Threat Intelligence, Threat Hunting, Insider Threat, and Vulnerability Management teams
• Work closely with MSSPs and third-party vendors to ensure effective incident detection and response
• Drive root cause analysis and post-incident reviews, ensuring lessons learned are implemented
• Ensure compliance with regulatory, audit, and internal security requirements
• Develop and track KPIs and metrics to measure incident response effectiveness
• Lead tabletop exercises and simulations to enhance organizational readiness
• Act as a liaison between technical teams and senior business stakeholders, including Legal, HR, and Compliance

The Requirements

• 8–12 years of experience in Cyber Security, with a strong focus on SOC and Incident Response
• Proven experience in leading and managing incident response teams
• Strong expertise in incident handling, digital forensics, and threat analysis
• Deep understanding of frameworks such as MITRE ATT&CK and Cyber Kill Chain
• Hands-on experience with SIEM/SOAR tools such as Sentinel, Splunk, Carbon Black, or similar
• Experience operating in multi-cloud environments (AWS, Azure, GCP) with exposure to cloud-native threats
• Experience working with global teams and MSSPs
• Strong stakeholder management skills with the ability to communicate with senior leadership
• Ability to operate effectively in high-pressure, high-impact situations

Skills & Certifications

• Strong understanding of enterprise security domains including network, endpoint, identity, and cloud security
• Experience working in global, multi-location environments
• Strong analytical, decision-making, and problem-solving skills

Preferred / Desired Certifications:

• CISSP
• CCSP
• GIAC Certified Incident Handler (GCIH)
• GIAC Certified Forensic Analyst (GCFA)
• Certified Ethical Hacker (CEH)