Job Description

Description

The Role

You will be joining a small technical team of Platform Data Engineers with diverse skills and experience. The job requires a motivated individual who is experienced in taking responsibility, working both individually and as part of a team. You will work closely with internal application teams, external partners, and security teams to ensure files are transferred securely, reliably, and in line with compliance requirements.

Operational Support

Provide support for several Secure File Transfer platforms, primarily Axway SecureTransport

Monitor SFT services to ensure availability, performance, and successful file delivery
Investigate and resolve failed, delayed, or duplicate file transfers
Analyse logs, alerts, and error messages to identify root causes
Escalate issues to 3rd line or vendors where required, following support processes

Configuration & Maintenance

Support onboarding of new file transfer partners and applications

Assist with configuration of:

Secure protocols (SFTP, HTTPS, AS2)
User access, authentication methods, and certificates
Scheduling, triggers, and routing rules

Perform routine maintenance activities, including certificate renewals and housekeeping tasks

Security & Compliance

Ensure all transfers comply with security, audit, and data protection standards

Work with security teams to address vulnerabilities and remediation actions
Support secure key, certificate, and credential management

Incident & Change Management

Participate in incident response and major incident resolution

Provide clear communication to stakeholders during incidents
Support change deployments, patching, and platform upgrades
Produce support documentation, runbooks, and knowledge articles

Collaboration

Work closely with infrastructure, application, and vendor teams

Support testing activities for new integrations or platform changes
Contribute to continuous service improvement initiatives

Qualifications

The Requirements

Essential

Experience in a support or operations role for middleware, integration, or file transfer services
Working knowledge of Secure File Transfer concepts and protocols (SFTP, FTPS, SSH, TLS)
Previous hands‑on experience supporting Axway SecureTransport
Ability to troubleshoot issues using logs and monitoring tools
Understanding of basic networking concepts (firewalls, ports, DNS)
Understanding of working with cloud computing environments
Familiarity with ITIL processes (incident, problem, and change management)

Desirable

Experience with other MFT/SFT tools (i.e. IBM Sterling Connect:Direct).
Exposure to Linux/Unix environments and basic command‑line usage
Experience with certificates, PGP encryption, and key management
Scripting or automation experience (e.g. Bash, PowerShell)
Experience working with external partners or third‑party integrations

Personal Attributes

Strong analytical and troubleshooting skills
Clear and confident communicator, both written and verbal
Able to manage multiple issues and priorities under pressure
Proactive, detail‑oriented, and service‑focused
Team player; able to build stakeholder and team relationships
Willingness to learn and develop deeper technical expertise
Self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities. Prepared to put in the extra effort when needed to meet challenging targets. You will need to demonstrate a ‘can do’ attitude, overcoming problems as they arise and maintaining high levels of performance when dealing with difficult and challenging work.

WTW is an Equal Opportunity Employer