IT EBA Business Systems Analyst

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements. Assignments typically include problem definition, evaluation of requirements, and implementation of systems to meet business and user requirements.

Key Responsibilities

• Drive system and application enhancements for business improvements.
• Delivery of projects and continuous improvement initiatives.
• Understand business requirements.
• Gain familiarity with business system functionalities to support requirements and drive continuous improvement.
• Present and review solution designs with the business for approval.
• Transfer knowledge to IT AMS.
• Train key users and super-users within the business.
• Configuration of system solution.
• Create functional specifications.
• Maintain configuration and solution documentation.
• Develop and execute test plans for unit, functional, and regression testing.
• Provide Level 3 production support for critical incidents, when required.
  
  

Competencies, Skills, Knowledge & Abilities:

• Knowledge and proficiency in MS Dynamics 365, Partner and Customer Portal, MPS
• Appropriate level of Global Services processes and business knowledge to effectively understand and support processes.
• Ability to communicate technical information to non-technical audiences.
• Good analytical (root cause analysis) and problem-solving skills.
• Personal Credibility.
• Ability to collaborate effectively within a cross-functional team composed of individuals from various backgrounds.
• Skilled at managing multiple tasks and prioritizing work to ensure efficient completion within designated timeframes.
• Strong project management abilities.
• Proficient in facilitating training sessions and work meetings.
• Excellent English language proficiency, both spoken and written.
• Maintains appropriate confidentiality and communicates information responsibly.
  
  

Qualifications

• Must be a college graduate, preferably in IT, Business Administration, or related areas
• Should have at least 3 years' experience in a QA tester role.