Support QA (Customer Engineering Practice)

Who We Are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We have global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

Role Overview

We are looking for a Support QA Engineer who will ensure quality of fixes delivered through support while also contributing as a hands-on developer for L1/L2 cases.

This role is positioned at the level of an SDE1 / SDE2, combining QA + development + production debugging. It is also a strong career pathway into Solution Delivery / Solution Architecture roles over time.

Key Responsibilities

• QA for Support Fixes
• Validate fixes before they are shared with customers.
• Ensure no regressions are introduced.
• Test real scenarios (not just happy paths).
• Part-Time Development (L1/L2 Support)
• Contribute to resolving L1/L2 issues:
• Fix workflows, process Rules (JavaScript), configurations
• Support data fixes and DB-level changes
• Pick up simpler issues independently.
• Work closely with L2 to close cases faster.
• Validation, Debugging & Incident Support
• Test JSON workflows, configurations, and process Rule logic.
• Validate data fixes, query outputs, and ensure data integrity.
• Support validation during Sev 1 / Sev 2 issues.
• Ensure fixes are properly tested before closure.
• Follow basic QA checks and highlight repeat issues.
• Contribute to RCA quality and basic documentation when needed.
  
  

Required Skills

• 1–3 years of experience in QA / Support / Development roles.
• Strong hands-on skills in:
• JavaScript (workflow/processRule fixes)
• JSON debugging
• MySQL or similar databases
• Ability to both validate and fix problems.
• Basic understanding of production debugging.
  
  

Good to Have

• Experience with Grafana or monitoring tools
• Exposure to workflow-based systems
• Basic automation mindset
  
  

Career Path

• Role aligned to SDE1 / SDE2 capability level.
• Strong performers can move into:
• Solution Delivery (Implementation / Customization)
• Solution Architecture
• Builds a deep understanding of real customer use-cases and production systems.
  
  

What Success Looks Like

• Faster resolution of L1/L2 cases
• Fewer regressions in fixes
• Higher confidence in changes going to production