General Information

Convoso is the industry leader of omnichannel contact center software for sales and lead generation teams. Since 2006, Convoso has continuously innovated its cloud based dialer solution to help small business to enterprise-level outbound call centers convert leads faster and lower costs to drive greater profitability while supporting TCPA compliance. 

Customers experience tripled contact rates when they switch to Convoso. Among the powerful suite of tools and smart dialing strategies available to dialer admins to increase conversations are 
– ClearCallerID, to monitor blocked and flagged DIDs to swap them out before they impact KPIs
– Fast and accurate voicemail detection capabilities
– Automated list scrubbing for Do Not Call numbers
– STIR/SHAKEN prepared with A-level attestation abilities
– Advanced lead filters and skill based routing
– Omnichannel outreach
– Real time analytics with customizable dashboards
– Superior recycle logic 
– Lead management automation

Convoso's solution includes an advanced predictive dialer, as well as power, preview and progressive dialing modes to accommodate list and campaign needs.