General Information

FCI is a Global provider of Customer Experience Management (CXM) solutions enabling consumer facing businesses of all sizes deliver exceptional customer experience with the help of a dynamic, interactive and hyper-personalized communications (batch, on-demand, ad-hoc). 

Our solutions and services help businesses break down silos, achieve automation and usher consistencies in delivering omnichannel communications that are not only engaging & interactive but strictly adhere to regulatory compliance, stay consistent with the brand voice and meet their CX objectives to drive business growth.

Our mission is to help organizations make:
- Real-time interactions data-driven & contextual.
- Communications bi-directional & hyper-personalized.
- Innovate, create and manage customer relationships.

Industries We Serve​:
- Banking & Capital Markets​
- Insurance (Life, General & Health)​
- Healthcare​
- Energy, Utilities, Oil & Gas

Value We Deliver: 
- Achieve Personalization at scale
- Conversation like experience
- Reduced churn & Higher customer retention
- Improve experience across the customer lifecycle
- Superior Digital Customer Experience