HKT Teleservices

Outsourcing/Offshoring

10001+ Employees

3.3 (Glassdoor)

About HKT Teleservices

HKT TELESERVICES is a world leader when it comes to Business Process Outsourcing (BPO). PCCW’s network of multi-channel engagement centers provide support in English, Spanish, Asian and a variety of other languages, which enables us to communicate with over half of the world’s population. We operate engagement centers in the United States, mainland China, Hong Kong, Panama, the Philippines, and the United Kingdom. This translates to over 10,000 contact center seats that are ready to serve you and your customers. 

Services include:
Inbound/Outbound Phone 
PCCW’s phone service provides friendly, knowledgeable customer service support for live inbound and outbound calls with customers.

Email 
We’ve Got Mail! PCCW’s Email correspondence service creates effective communication with your clients that helps retain customers and increase brand identity.

Back Office Support 
Back office support that is efficient and reliable; PCCW can provide Decision and Customer Experience Analytics, Content Moderation, Data Entry, Claims and Order Processing, Data Review and Cleansing, and Mail Processing.

SMS Text Messaging 
PCCW’s text messaging service makes it easy to keep your customers informed with a gateway of instant communication.

Social Media 
PCCW is social media savvy so you don’t have to be. We can monitor, update and maintain all of your social media outlets enabling you to reach the audience you want with the brand image you want.

Chat 
Wanna Chat? PCCW’s chat service improves customer service and Website conversion with live help and online support.

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