Job Description

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

The IT Infrastructure team operates all networks, servers, and storage platforms used to deliver services to Agoda’s customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of the IT Infrastructure team, you’ll be working with over 25,000 server instances, one of the largest OpenStack private clouds in Asia, sophisticated Kubernetes-based compute engines, and a data platform capable of transporting and ingesting millions of data messages per second. Each of these opportunities – coupled with an open work environment – are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape.

The Opportunity:

Our infrastructure team in Bangkok is searching for an experienced System Engineer to help us build and manage our infrastructure. We are looking for somebody with hands-on experience in infrastructure system lifecycle management, writing scripts and tools to development to interface with the system management APIs exposed by OpenStack, Ceph, Kubernetes, etc.

Responsibilities/Key skills:

Design and development of automation toolsets to help drive efficiency in Agoda’s IT infrastructure (bare metal deployment, software installation/patching, monitoring and remediation, etc.)
Manage incidents and daily operational tasks on production and development environments, occasionally outside of business hours
Provide expert advice and guidance to other infrastructure team staff and software developers; can effectively mentor less experiences staff
Lead and manage implementation projects from end to end, working across multiple team and departments
Conducts performance tuning and troubleshooting investigations, working across the entire organization
Coordinate datacenter operations tasks with remote DCOE staff (server/rack/row/cage provisioning, rolling replacements, power & temperature management, etc.)

Experience/Requirements:

At least 5 years of IT operations experience in LARGE heterogeneous environments
Must have Kubernetes experience, understanding of complex Kubernetes architectures and can effortlessly design and manage scalable, resilient, and efficient containerized environments
Competent in one or more common scripting/automation languages: Python (mandatory), Go (mandatory), YAML, ruby, JavaScript, bash, PowerShell, ansible playbook
Expert in Grafana dashboard development and query languages (SQL, JQL, Elasticsearch, PromQL)
Excellent troubleshooting skills, deep dive analysis, capable to break down issues into testable hypotheses and develop tools to assist during troubleshooting. Can troubleshoot “full stack” issues

Preferred / Advantage

Some experience in CI/CD, preferably form a DevOps background, gitlab (in dept is advantage)
Able to work under pressure and deliver projects on time
High sense of ownership. Actively looks for lingering problems and proactively fixes them
Good knowledge of networking architecture within complex e-commerce environments
Good English skills, strong analytical skills, eager to learn new things
Self-motivated, approachable and adaptable, with good communication skills (working language is English)

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.