Job Description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Key Responsibilities & Core Expertise

Provide advanced support for Windows Server (2016/2019/2022) environments
Troubleshoot and resolve L2 incidents/service requests within SLAs
Perform system upgrades, migrations, deployments of infrastructure components
Tune server performance, apply patches/updates, and manage backup/restore operations
Monitor infrastructure health via tools (e.g., SCCM, Intune, Logic Monitor) and generate reports
Conduct DR planning and periodic drills; support compliance and change management
Collaborate with L1 teams to resolve complex issues and ensure clear communication with stakeholders
Maintain server security posture through audits, hardening, and vulnerability remediation
Support configuration management, endpoint policies, and software deployment
Create and maintain SOPs, documentation, and contribute to the IT knowledge base

Technical Proficiency

Install/configure Windows Server roles (File, Print, DNS, DHCP, IIS, PKI and other web servers.)
Administer Active Directory with emphasis on Group Policy architecture, implementation, and strategic planning; manage domain accounts along with NTFS and DFS permissions.
Support advanced domain controller operations including replication, LDAP troubleshooting, and diagnostics of core components.
Automate tasks using PowerShell scripting and Scheduled Tasks
Monitor servers with tools like PerfMon, Resource Monitor, etc.
Troubleshoot server issues, crashes, service failures, and analyse logs/dumps
Manage DNS, DHCP (scopes, reservations) and understand basic networking (IP, subnetting, VLANs)
Operate backup/restore solutions (e.g., Commvault)
Perform patch management (manual or with 3rd-party tools)
Ensure security compliance and readiness for audits.
Daily administration and Support of core Infrastructure, execute quality Changes and perform change requests

Preferred Certifications

Microsoft Certified: MCSE
ITIL Foundation Certification

Soft Skills

Strong problem-solving and analytical skills
Effective communication capabilities
Ability to work independently and collaboratively under pressure
Strong attention to detail and follow-through in change execution.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.