Job Description

What You'll Do

As a Senior Salesforce Business Systems Analyst, you will play a pivotal role in driving the implementation, enhancement, and optimization of our Salesforce platform to support our business operations. You will collaborate closely with cross-functional teams to understand business requirements, design scalable solutions, and ensure successful delivery of Salesforce initiatives.

We are looking for a talented, highly motivated Senior Salesforce Business System Analyst to join our team!

Responsibilities

Maintain and Manage CPQ Processes: Oversee and optimize core business automations related to the configuration, pricing, quoting, and contracting workflows within Salesforce CPQ to align with business objectives and enhance sales efficiency.
Troubleshoot and Resolve CPQ Issues: Address and resolve inquiries and concerns reported by the business related to Salesforce CPQ functionality and processes.
Gather Business Requirements: Collaborate with the Technical Program Manager to gather and document business requirements for new initiatives or changes impacting Salesforce CPQ. This involves understanding detailed business processes and configurations integrating with Salesforce CPQ.
User Story Development: Craft comprehensive User Stories within JIRA, encompassing problem statements, trigger points, testing scenarios, and technical recommendations specific to Salesforce CPQ enhancements or modifications.
Declarative Solutions Implementation: Design, implement, test, and deploy declarative solutions within Salesforce CPQ modules, ensuring awareness of downstream implications for connected systems.
User Acceptance Testing (UAT): Lead and execute UAT sessions with business stakeholders, demonstrating a thorough understanding of requested process flows within Salesforce CPQ.
Data Analysis and Technical Support: Manage and support key technical initiatives through data analysis, particularly focusing on processes related to Salesforce CPQ initiatives within the scope.
Evaluation of Technological Solutions: Evaluate new technological solutions and make recommendations to enhance the Salesforce CPQ user experience in collaboration with Development Leads and System Architecture.
Documentation: Develop comprehensive documentation for architectural, design, technical, implementation, and test activities related to Salesforce CPQ.
Maintain and Manage CPQ Processes: Oversee and optimize core business automations related to marketing, demand generation, sales development, sales, pipeline management, funnel reporting, and partner relationship management within Salesforce CPQ.
Troubleshoot and Resolve CPQ Issues: Address and resolve inquiries and concerns reported by the business related to Salesforce CPQ functionality and processes.
Gather Business Requirements: Collaborate with the Technical Program Manager to gather and document business requirements for new initiatives or changes impacting Salesforce CPQ. This involves understanding detailed business processes and configurations integrating with Salesforce CPQ.
User Story Development: Craft comprehensive User Stories within JIRA, encompassing problem statements, trigger points, testing scenarios, and technical recommendations specific to Salesforce CPQ enhancements or modifications.
Declarative Solutions Implementation: Design, implement, test, and deploy declarative solutions within Salesforce CPQ modules, ensuring awareness of downstream implications for connected systems.
User Acceptance Testing (UAT): Lead and execute UAT sessions with business stakeholders, demonstrating a thorough understanding of requested process flows within Salesforce CPQ.
Data Analysis and Technical Support: Manage and support key technical initiatives through data analysis, particularly focusing on processes related to Salesforce CPQ initiatives within the scope.
Evaluation of Technological Solutions: Evaluate new technological solutions and make recommendations to enhance the Salesforce CPQ user experience in collaboration with Development Leads and System Architecture.
Documentation: Develop comprehensive documentation for architectural, design, technical, implementation, and test activities related to Salesforce CPQ.

What You'll Need to be Successful

Qualifications

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
Minimum of 8 years of experience as a Salesforce Business Systems Analyst, with a strong focus on Salesforce Sales Cloud and Service Cloud.
Salesforce certifications such as Salesforce Administrator (ADM201) and Salesforce Advanced Administrator (ADM211) are highly preferred.
Proven track record of successfully leading Salesforce implementation projects from inception to completion, including requirements gathering, solution design, configuration, testing, and deployment.
In-depth understanding of Salesforce platform capabilities, including custom objects, workflows, validation rules, process builder, and Lightning components.
Proficiency in Salesforce reporting and analytics tools, with the ability to develop complex reports and dashboards to support business insights and decision-making.
Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements and solutions.
Excellent communication skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
Ability to work independently with minimal supervision, as well as part of a team in a fast-paced, deadline-driven environment.
Experience with Agile or Scrum methodologies is a plus.

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Flexible hybrid working

We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here: https://careers.avalara.com/

About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement

We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.