Systems Engineer - Product Operations

Job Title: Systems Engineer – Product Operations

Location: Pune, India

About This Role

The Product Operations team is hiring a Systems Engineer to monitor and maintain the health of the

processing environment, support by troubleshooting applications, and provide process certification on

both Linux and Windows Environments. This role requires monitoring applications that run in various

environments through internal dashboards. The role will require responsibilities for identifying issues

from the internal dashboards, performing first level triage of the issues, and escalating as necessary until

the issue is resolved. Problem solving will consume a large portion of time in this role, as it requires

assisting multiple teams with resolving issues daily. Technical and analytical skills will be required for

this role. Responsibilities will increase over time as experience is gained to continue supporting

production processing and improving the efficiency of the processing environment and applications

running in it.

What You’ll Do

• Tier 1 Monitoring and Escalation support for internal systems and environments
• Working with BigData processing environments (Hadoop, AWS, Greenplum, Windows) to monitor
• system health with respect to job processing volume
• Execute custom requests and ad-hoc jobs in a timely manner and validate the results
• Communicating and collaborating with teams around the globe in multiple countries
• Automating manual steps, alerts, and optimizing existing processes for execution efficiency
  
  

What You’ll Need

• Attention to detail
• Ability to follow complex and detailed instructions
• Sense of action and assertiveness to resolve issues
• Desire for learning new technologies
• Strong data analysis and problem-solving skills
• Excellent written and verbal communications skills
• Should be ready to work in 24/7 rotational shifts.
• Should be ready to work on weekends.
  
  

Desired Qualifications

• Bachelor’s Degree in Computer Science or related field
• Understanding of Windows and Linux Environment
• Should be able to write and understand basic SQL Queries.
• Knowledge of any scripting language (preferably Python)
• Windows & Linux command line experience, basic knowledge of XML
• Knowledge of JIRA & GIT.
  
  

Shift Timing

The regular hours for this position will cover a combination of business hours in the US and India –

typically 2pm-11pm IST. Occasionally, later hours may be required for meetings with teams in other

parts of the world. Additionally, for the first 4-6 weeks of onboarding and training, US Eastern time

hours (IST -9:30) may be required.

Benefits

• Medical Insurance coverage is provided to our employees and their dependants, 100% covered by Comscore;
• Provident Fund is borne by Comscore, and is provided over and above the gross salary to employees;
• 26 Annual leave days per annum, divided into 8 Casual leave days and 18 Privilege leave days;
• Comscore also provides a paid “Recharge Week” over the Christmas and New Year period, so that you can start the new year fresh;
• In addition, you will be entitled to:
• 10 Public Holidays;
• 12 Sick leave days;
• 5 Paternity leave days;
• 1 Birthday leave day.
• Flexible work arrangements;
• “Summer Hours” are offered from March to May: Comscore offers employees the flexibility to work more hours from Monday to Thursday, and the hours can be offset on Friday from 2:00pm onwards;
• Employees are eligible to participate in Comscore’s Sodexo Meal scheme and enjoy tax benefits;
  
  

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

Comscore is committed to creating an inclusive culture, encouraging diversity.