Job Description

Salary: P140,000 to P180,000 (Monthly Package)

Schedule: Monday - Friday (08:00AM – 05:00PM AEST)

What are we looking for?

Skills Required:

Experience using ConnectWise or other ITSM tools
Experience managing desktop user profiles, Outlook and network printers
Good knowledge of End User Compute & Terminal Services
Ability to exhibit high level of customer service and comply with Service Management processes

Nice to Have:

Experience using Kaseya or other RMM tools
Demonstrate understanding of ITIL processes
Experience supporting Microsoft products
Experience supporting English speaking countries
Related IT diploma or degree
ITIL Foundation certification
Microsoft certifications
Previous experience supporting an Australian company or MSP is a plus

What will you do?

Field incoming end user calls, emails and tickets
Log all Incidents and Service Requests accurately in the ITSM tool
Prioritise and schedule resolution of tickets and escalate as needed
Ensure customer Service Level Agreements (SLA) and customer expectations are met
Ensure internal and external stakeholders are updated for Priority 1 & 2 tickets
Installing and configuring computer hardware, software, systems, printers and scanners
Investigating, diagnosing and resolving computer software and hardware faults including repairing equipment and replacing parts where applicable
Adhere to the Service Desk Procedures outlined as part of this employment
Support and contribute the team and company culture
Mentor junior staff members and be actively involved in their development
Escalation point for team members and clients

Join the awesome team and enjoy these benefits & perks:

Home-based Work Set-up
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Complimentary Sleeping Quarters, Coffee at no cost
Complimentary Office Fitness and Wellness Facilities at no cost
Regular Company Events, Work Life Balance, and Career growth opportunities
Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Since 2006, our client has been offering comprehensive ICT services and solutions to organizations throughout Australia. Their primary goal is to provide guidance, design, implementation, and support for solutions that empower customers to achieve their objectives.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.