Systems Engineer (Duty Engineer) - H-Cloud

Position Summary:

The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of systems performance. He/She implements systems improvements and instructs other IT staff in the resolution of complex issues. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He/She is able to quickly and effectively solve issues as they arise. He/She is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He/She communicates effectively and displays high level of service standards.

Roles and Responsibilities:

Execute Systems Administration Service Levels

• Monitor systems performance and usage, including response times

• Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting

• Communicate regularly with technical, applications and operational staff to ensure systems integrity and security

• Determine the systems’ short- and long-term requirements

• Manage systems report production

Advise on System Capabilities

• Advise senior leaders on system concepts and functional capabilities

• Provide technical advice to the team and clients on installation, setup, configuration of systems

• Interpret internal or external business issues and recommends solutions/best practices

• Implement plans to make systems available to users in a shared, secure and controlled manner

Develop New Systems

• Lead the development of new systems as per the system requirements

• Design security and integrity controls

• Conduct new systems testing and implementation

• Define the system maintenance procedures

• Analyse the use of new systems to identify enhancement needs

• Lead research initiatives for the development of advanced and automated approaches for system administration

Optimise systems performance

• Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security

• Conduct regular system audits and upgrades

• Develop automated processes to define, measure, and report on service quality, stability and capacity

Resolve issues

• Oversee the assessment of risks to systems

• Identify complex system issues to provide advisory to the stakeholders

• Investigate cause of systems issues

• Resolve complex issues

• Provide escalation support for issues presented by the user

Requirements/ Qualifications:

• Degree in Computer Science, Engineering or equivalent.
• 2-3 years of experience in data centre operations supporting Wintel system and network technology. Solid experience in server virtualization technology like VMWare and familiar Cisco technology is added advantage.
• Strong communications skills with stakeholders at all levels.
• Experience in healthcare applications preferred.
• Certification in MCSE preferred. Possession of ITSM knowledge will be added advantage.
• This position will be required to work in 12 hours rotating shift pattern (Day shift is from 8.00 am to 8.00 pm. Night shift is from 8.00 pm to 8.00 am, Monday to Sunday)
• 1 year contract
• Able to commit immediately or short notice will be preferred
• Comfortable working in data center environment
• Location: Changi South Lane & Ang Mo Kio