System Engineer (Service Desk/Help Desk - L1.5-L2)

*Service Desk, IT help desk or related role qualified*

Department: Service Delivery

Reports to: Technical Team Lead

Work Model: WFO, Full On-Site

Shift Type: Night Shift (Eastern Time Shift)

Responsibilities:

• Network Monitoring
• Event Management and Incident Management
• Diagnosing IT infrastructure errors
• Troubleshooting network and server issues
• Maintaining patch and update management
• Backup management
• Escalating issues and outages

Requirements

• 2+ years experience in Service Desk, IT help desk or related role.
• Troubleshooting on Desktops, Printer, VPN, Internet, Active Directory (Admin Access), and O365 (Admin Access)
• Willing to work night shift (Eastern Time Shift)
• Willing to work full onsite in BGC, Taguig City (Monday - Friday)

Benefits:

• Competitive salary and benefits
• Great work-life balance
• HMO Benefits and Free Dependants
• Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development
• 13th Month pay
• Night Shift Differential
• Regular Holiday
• Special Holiday
• SSS, PHil health, HDMF (Govt mandated benefits)
• Performance Review Annual

About Us:

• IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Helpdesk, SOC, NOC, Cloud, Cyber Security and Business Continuity services.