Identity Management System Administrator

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

We are seeking someone to fill the role of Identity Management System Administrator. This candidate should have an advanced understanding of system administration including full knowledge of Active Directory systems, Exchange servers, and SSO infrastructure. Primary responsibilities include monitoring, troubleshooting, and resolving IDM tickets for incidents and requests.

• Provide white glove customer service for end users experiencing issues
• Troubleshoot issues related to Exchange 2013/2010 and Windows server 2008/2012 server, and Office 365
• Active Directory domain administration and AD/LDAP functionality (replication, sites/services, DNS, etc.)
• Monitor AD, DNS and DHCP environment
• Basic Group Policy Management
• User lifecycle management
• Troubleshoot SSH public key configuration files
• Write basic scripts (PowerShell, Apple Scripts, Bash [shell scripting])
• Perform basic Microsoft systems administration: Troubleshooting, break/fix scenarios, maintaining backups, monitoring, etc.
• SSO - OKTA environment support and administration
• Google Apps environment support and administration
• SecureID RSA support and administration
  
  

Required Skills

• 3 years minimum experience as a system administrator in a similar role
• AD/LDAP, Exchange, and SSO configuration and support experience required
• Ticketing system experience (ServiceNow, Jira, ZenDesk) required
• MCSA certification is a plus
• Google Apps administrative experience is a plus
  
  

Compensation

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.