Job Description

About MoEngage

MoEngage is an Intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS.

With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, McAfee, and others along with internet-first brands such as Flipkart, Ola, OYO, Airtel, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 80 billion messages to 900 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world. We are customer-centric and customer-obsessed and that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports.

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

| Scale @MoEngage | Life @MoEngage | Our Careers Page | Our Glassdoor

We would humbly brag about our great culture which is employee first. MoEngage is rated > 4 on Glassdoor based on our employee experience. MoEngage also received GPTW (Great Place to Work) certification in India and the USA for the year 2022-23

Position Overview:

Can you thrive and excel in a fast-paced ecosystem where innovation, speed, and user-centric product thinking are the norms? Do you enjoy discovering opportunities others do not know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!

We are looking for a Technical Product Manager with a strong technical background and experience in Mobile/Web development, SDK development to join our product team. As a Technical Product Manager, you will be responsible for defining the product vision, strategy, and roadmap for our SDKs. You will work closely with engineering, sales, and marketing teams along with the developer community to ensure the successful development, launch, adoption, and improvements of our SDKs in the market.

Our Product Managers are expected to be natural evangelists, great salesmen, storytellers, and strong influencers, able to effectively connect with both internal and external executive stakeholders.

Key Responsibilities

Define and prioritize the product roadmap for our device SDKs (Web, mobile, TV, Wearable), ensuring alignment with our overall product strategy and business goals
Develop tech and product requirements, design specifications, go-to-market plans, and partner communication strategies for key features
Collaborate with engineering teams to plan and execute the development of SDK features, enhancements, and bug fixes
Work with App Developers and the community at large to improve MoEngage SDKs - Reduce integration time, improve performance, augment governance, etc.
Gather and analyze feedback from customers, partners, and internal stakeholders to inform product decisions and continuously improve our SDK offerings
Monitor key performance metrics and competitive trends to identify opportunities for growth and differentiation
Create and maintain product documentation, including technical specifications, supported platform matrix, user guides, and release notes
Support in building industry leadership beyond features - Conferences, Webinars, Thought leadership articles

Requirements

Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field
2+ years of Product Management experience managing products for the developer community with 3+ years of prior experience working as a software engineer or developer in mobile development or mobile SDK development with an understanding of frameworks like Android, iOS, Flutter, React Native, etc.
Strong technical background with the ability to work closely with engineering teams and understand complex technical concepts
Excellent communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical audiences
Strong analytical and problem-solving skills, with a data-driven approach to decision-making
Proven track record of delivering successful products to the market and leading cross-functional projects including technical leads, software developers, designers, support engineers, and operations teams
Familiarity with the Adtech/Martech ecosystem, including industry standards, regulations, and best practices (Not mandatory but good to have)

If you have a passion for building innovative Martech products and are excited about the opportunity to shape the future of our SDKs, we encourage you to apply for this role. Join us in shaping the future of Customer Engagement and helping our customers achieve excellence.