Cebu - Platform Systems Engineer

• Identify, troubleshoot, resolve and escalate incidents quickly and effectively.
• Be responsible for the operational monitoring of the platform health and performance.
• Be responsible for triaging problems reported by end-users.
• Utilize application logs and stack traces in debugging reported issues.
• Work with other engineers in sustaining and improving application health and performance.
• Develop tools, operational enhancements and automated solutions
• Participate in incident response and post-incident reviews.
• Write clear and consumable documentation of the environment and operational procedures.
• Be a member of a 24 x7 shifting rotation.

QUALIFICATIONS:

• Strong sense of ownership, customer service support, and integrity demonstrated through excellent written/verbal communication.
• Ability to work through complex engineering obstacles using debugging and problem solving skills.
• Experience operating and troubleshooting Linux/Unix systems in a production environment.
• Experience working with shell and scripting languages.
• Experience with containerization(Docker) and container orchestration platforms (Kubernetes)
• Experience in logging, telemetry, and monitoring tool implementations like Splunk, Prometheus, and Grafana.
• Experience in Apache Spark
• Experience in Jupyter
• Experience in using version control such as Git.
• Strong debugging and troubleshooting skills that span applications, systems, and networking (TCP/IP)
• Experience in 24x7 shifting rotation.
• Bachelor’s degree or higher education.

PLUS POINTS:

• Experience in working and interfacing with APIs and serialized formatting like JSON and YAML.
• Familiarity and understanding of web-based interactive computing platform and Notebook technologies such as but not limited to Jupyter notebook, DeepNote, Apache Zeppalin, JetBrains Datalore, NextJournal or Google Colab.
• Understanding and debugging python scripts.
• Operations experience in e-commerce, retail banking, or Payments systems.
• Experience working with AWS in production at scale.