Job Description

Key Accountabilities:

Own root cause analysis and problem management for backup infrastructure.
Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
Create and maintain system documentation for backups technologies, including installation, configuration and appropriate troubleshooting steps.
Create and maintain backup SLAs by working alongside the business to define specific criteria such as Retention Policy, RPO and RTO.
Monitor key system parameters to ensure optimum performance is being maintained.
Work to ensure maximum uptime to essential systems.
Work closely with other IT Management and technical staff to promote, evaluate and test infrastructure solutions.
Contribute to global and regional infrastructure projects with guidance from senior leadership.
Support Parexel business units by reviewing and actioning backup related tickets weekly.
Required to participate in an on-call rotation.

Candidate Qualifications:

Comprehensive understanding of the principles and concepts of backup engineering and architecture.
Required: Expert knowledge in CommVault backup solutions.
Required: CommVault implementation and management experience within a VMware ESXi environment.
Required: CommVault implementation and management experience within Azure.
Required: Commvault implementation and management experience within Office365.
Nice to have: Knowledge configuring and utilizing ISILON as a backup target.
Nice to have: Knowledge configuring backups for Cisco HyperFlex Hyperconverged appliances.
The ability to provide thorough troubleshooting before reaching out to vendor support.
Able to analyze configuration, performance and availability of the backup environment to ensure we are meeting business defined SLAs.
Managing and configuring AUX copies both on-premise and in Azure.
Experience with daily reporting in CommVault above and beyond basic reporting capabilities.
Experience automating various aspects of CommVault including OE/OS patching, agent installation and client scheduling.
Highly organized and have clear, concise communication skills.
Must understand how to identify and implement industry best practices.
Able to prioritize and drive to results with a high emphasis on quality.

Candidate Basic Qualifications:

Bachelor’s/master’s degree in computer science, Engineering or related field.
Extensive knowledge in CommVault backup architecture.
At least 8+ years of industry experience administrating backups within an environment requiring strict, documented regulatory compliance.
Experience designing, implementing and supporting a multi petabyte, geographically dispersed storage/backup infrastructure.