Job Description

Purpose Statement: Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to identify and resolve issues as well as provide effort to technology projects that promote the Plexus philosophy and business objectives.

Key Job Accountabilities:

System Maintenance: Follows established change management policy and procedure to research and recommend new technology, test and implement system updates, modifications or deletions. Works to ensure systems remain healthy and available while delivering flawless execution to common, customized and complex tasks as well as strategic projects.
System Ownership: Own and maintain systems, networks, technologies, inventory or processes that provide a solution to a business function of Plexus. The support of high complexity solutions to ensure the availability, integrity, security and recoverability of Plexus data on a 24 x 7 x 365 basis. This includes ticket escalation and resolution; patch management and deployment; performance and availability monitoring; resource capacity and management; upgrade execution; system documentation; installation and configuration. Ensures user satisfaction by resolving complex operational issues regarding area of expertise or assignment, utilizing Plexus policies and/or procedures. Delivers permanent resolution and improves operating efficiencies through root cause analysis
Project Work: Partner and collaborate with members of global IT including project management, solution management, infrastructure and Engineering Solutions to deploy high complexity purchased or developed technologies that support business requirements.
User Support: Ensures user satisfaction by resolving common, customized and complex operational issues regarding areas of expertise or assignment, utilizing Plexus policies and/or procedures. Identifies permanent resolution through root cause analysis.
Operations: Develop, enhance and follow policies and procedures that are established to deploy, manage and support systems which provide services to global, regional or local Plexus personnel and/or customer needs. APAC Only: Assist with infrastructure additions (UPS, CRAC, EMS, Audio Video and network structured cabling).

Education/Experience Qualifications:

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or equivalent work experience.

Other Qualifications:

Knowledge of networking services and common networking protocols
Computer literacy in Google Workspace or Windows environment including but not limited to word processing, spreadsheets, flowcharting and other software development, documentation, or project management tools needed to perform assignment.
Maintain the confidentiality of all departments, company and customer information while working safely at all times.
The ability to support around the clock monitoring and management and may result in support or activities after normal business hours.
Able to multi-task and remain organized while adapting to the needs of the Plexus.
Implement and provides guidance related to processes and security policies while incorporating security best practices in network design implementation.