Product Manager

Job Summary

Achievement of economic profit, goals, business financial performance, monitoring and control for the credit card business in Singapore. Primary responsibility is to manage the overall Credit Cards Rewards Programme from managing the cost, construct, and partnerships to drive credit card spends, loyalty and engagement.

· Build and design unique rewards redemption proposition

· Ensure rewards offers remain competitive in the market through strategic partnerships and relevant offers

· Identify opportunities with partners/brands to roll out rewards offerings and promotions

· Support the delivery of process efficiencies and optimisation initiatives to improve client experience and keep rewards costs manageable

· Manage redemption mix to reduce cost per point and overall rewards costs, and provisioning in line with targets

· Work closely with internal stakeholders, partners and vendors on implementing new rewards features and capabilities

· Responsible for Rewards reconciliation reporting and work with finance and Group to ensure internal alignment

· Review and analyze data and market trends to provide insights

· Responsible for ensuring adherence to the Minimum Control Standards (MCS) issued by Group Retail Products

· Work with Legal & Compliance and risk teams to ensure regulatory requirements are met

· Responsible for any ad-hoc tasks assigned from time to time

Key Responsibilities

Strategy

· Revenue and Market Share.

Business

· Key business drivers – Card spends, engagement/loyalty.

Processes

· Process improvements and efficiencies.

People & Talent

· Work and collaborate with various internal and external stakeholders.

Risk Management

· Adherence to GPS, ensuring controls and measures are in place to minimise gaps.

Governance

· Understanding of regulatory framework, requirements and expectations.

Our Ideal Candidate

· Bachelor’s Degree

· 3+ years in Banking Experience (preferably in Credit Cards / Unsecured Lending)

· Marketing, financial and analytical skills

· Knowledge of industry and competitor products/services

· Independent, self-motivated and results-driven

· Strong communication and interpersonal skills

· Demonstrated project management skills

Role Specific Technical Competencies

· Banking/Payment Products

· Client/Market Focus

· Budget Management

· Data Analytics

· Stakeholder Management

· Marketing Channels

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

· Flexible working options based around home and office locations, with flexible working patterns.

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers