Business Systems Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description (heading) / Description Du Poste (titre)

The Business Systems Analyst will use his/her knowledge of business objectives, processes, products, technology, and quality concepts to:

• Provide business application support in a production environment to meet Service Level Agreements.
• Partner with business and technology areas to ensure the delivery of quality solutions that meet the needs of the business.
• Required to work during Canada business hours
  
  

Preferred Skills (heading) / Compétences Particulières (titre)

• Strong business systems analysis skills
• Strong logical and analytical skills preferably with development or database background
• Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks and achieve a valued result
• Sound problem-solving skills with the ability to quickly process information and present it clearly and simply.
• Skilled in test planning and test execution.
• Ability to quickly react to unexpected changes in direction and ambiguity
• Action oriented, self-motivated, and solutions driven
• Utilizes team collaboration to create innovative solutions efficiently
• Strong communication skills with ability to communicate both business and technical concepts and align organization on decisions.
• Knowledge in incident management best practices and industry tools
• Knowledge in data analysis, including a holistic view, data types, relationships and interdependencies.
• Knowledge in data, Integration & business process modelling
• Good understanding of privacy, compliance, controls and security requirements
• Strong interpersonal and relationship-building skills with technical and business personnel.
• Solid facilitation techniques to clarify expectations and recommend alternatives
  
  

Qualifications (heading) / Compétences (titre)

• Undergraduate degree (or diploma) in Business, Computer Sciences, Math or other relevant discipline
• Minimum 5 years of experience in a Business Systems Analyst or Operations Analyst role in a production support environment
• Prior exposure to Workday or a comparable solution is desired but not required
• Willing to work during Canada business hours
  
  

Responsibilities (heading) / Responsabilités (titre)

• Responsible to provide day-to-day user and operational support for the HR applications, , including but not limited to identification, tracking and troubleshooting of system issues, and administration/maintenance of system configurations.
• Take ownership of support issues and engage the appropriate resources to resolve them
• Ensure potential issues or operational risks are tracked and escalated in a timely manner
• Gather, document, examine and manage business requirements/user stories on baseline initiatives by following the current company development methodology.
• Develop written documentation, which is clear, understandable, audience appropriate and accurately captures the key information required to resolve issues.
• Communicate and collaborate proactively with business partners in an effective and timely manner. Effective questioning and listening techniques to elicit information and put forth recommendations.
• Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation and teamwork.
• Testing of enhancements or any technology upgrades with a focus on end-to-end validation prior to move to production. Lead testing activities if required.
• Apply business requirements gathering/user stories and analysis techniques to develop quality business requirements, and facilitate the communication between the business and technology areas to address business issues
• Identifies opportunities for improvement of business analysis practices and processes and participates in efforts to implement improvements.
• Coordinate or participate in obtaining estimates from all team members and provide those to the business for review and approval for baseline initiatives.
• May also be involved in working with the Project Manager/Lead Business Consultant/Product Owner to assist with the successful delivery of enhancements or other initiatives to support business needs
  
  

Job Category:

Business Analysis - Systems

Posting End Date:

30/07/2024