Job Description

Summary of V-Key

V-Key is one of the world’s leading deep-tech companies in mobile cyber-security. Our patented technology V-OS has been deployed by top banks, mobile payment providers, and governments to secure software solutions and protect more than 150 million users globally.

We are rapidly expanding into new markets and new customer segments. Apart from securing digital transactions for everyone, we are also enabling new generation technology by providing the cyber-security infrastructure for banking, government and smart homes, among many others.

At V-Key, we are building towards a future where technology users can enjoy unprecedented security and convenience.

We are looking for a Software Engineer (Cloud Operations) as part of the CSS Department.

Duties and Responsibilities

Participate in delivery of 24/7 service operations and KPI compliance
Responsible for operational support, front-line management of incidents or escalation points
Assist with prioritization in dealing with multiple simultaneous incidents while effectively communicating issues and resolutions to relevant stakeholders
Develop, implement and maintain processes to document day-to-day support activities/checklist, dashboard of work and communication of timelines and issues
Develop scripts for running tasks automatically using different scripting languages
Monitor/use/customize/extract/trace the logs on different monitoring tools
Configure and maintain server auditing and network monitoring tools
Participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred)
Participate in system administration duties for cloud-based server infrastructure
Maintain and expand technical documentation of processes and procedures
Able to present and communicate effectively on key findings to peers, management and other stakeholders to maintain positive and effective relationships
Interface with applicable vendors and relevant teams on a regular basis to maintain cloud system/environment stability.
Work with the Cloud Operation Team Lead to ensure overall service stability and sustainability
Should be able to build configure and migrate servers

Requirements

Bachelor’s degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines or relevant work experience
Minimum 1 year of working experience (hand-on skills) with cloud infrastructure and services, and resources administration (i.e. AWS, Azure)
Minimum 1 year of working experience of docker deployment, orchestration services (i.e. Kubernetes) and Linux Operating System (Ubuntu, CentOS)
Basic knowledge of monitoring tools (i.e. Grafana, DataDog, Cloud Log Analytics) preferred
Good problem detection and determination skills in multi functional cloud infrastructure and application on cloud environment.
Good customer service orientation and an inherent sense of urgency and attention to details for resolving issues.
Experience in server, network, cloud resources administration, equipped with troubleshooting and shell scripting skills for daily operations.
Ability to work in a dynamic, fast moving and growing environment
Critical thinker and problem-solving skills
Team player with great interpersonal and communication skills
Relevant Cloud Ops certification preferred
Excellent verbal and written communication skills in English.