Job Description

Who We Are

Venatus is an award-winning, global ad-tech platform that connects advertisers to the exclusive audiences of 250+, world renowned gaming and entertainment publishers. We are tech-first. We are gamers. We are the difference makers. Because when it comes to helping the world’s most recognisable brands such as EA, Nintendo and Rovio produce outstanding advertising campaigns, our in-house creative team alongside our direct and programmatic ad-sales have an unrivaled track-record.

Our investment from leading private equity firm, LivingBridge makes this an exceptionally exciting time to join the company. Venatus has ambitious growth and expansion plans, launching new products and opening even more international offices. London is our HQ with regional offices in New York, LA, Canada, Sydney, Seoul and the Philippines.

Why you should work with us

Venatus is an extremely ambitious company and we pride ourselves on our open and supportive culture. Our talented employees stay loyal to our business due to the regular learning opportunities and experience of working directly with industry experts. We empower people to succeed, welcoming innovative ideas and ways of working that will ultimately help the business grow. We offer a fluid approach to hybrid working, giving employees the freedom to produce their best work, wherever they are. Joining Venatus is a play for the top. You’ll be challenged in positive ways, learn rapidly and develop a career in one of the most captivating industries in the world. You will be able to develop both professionally and as an individual, carving a career path that engages and excites you.

What We’re Looking For

We are looking for a Senior Technical Solutions Engineer with previous experience working in adtech to provide enterprise-level assistance to our publishers and help ensure that they are maximizing revenues through our advertising technology platforms.

You will have several years of experience in frontend development, with a focus on Javascript and CSS, as well as familiarity with one or more Javascript frameworks (React, Angular, Vue). You should have deep familiarity with using Developer Tools to assist in debugging and troubleshooting, as well as experience in cross-platform testing using tools like Browserstack and CrossBrowserTesting.

This is an exciting role that is a crucial part of Venatus and includes full ownership of triaging, researching, diagnosing, and identifying solutions to publisher issues.

A core focus of this role is troubleshooting and resolving conflicts between the front-end code on our publisher sites and our internal Javascript ad tags which our publishers embed on their sites to facilitate their on-site advertising.

You will identify and resolve problems that are preventing successful ad delivery to publishers, including cases where publishers have embedded our tags incorrectly, and misconfigurations in our internal systems that interface between our publisher sites and our external advertising partners.

This role also requires someone with a native or near-native ability in English, both written and spoken. And very importantly, someone that enjoys communicating technical, and at times complex, issues to others.

You will use email and chat applications to give both our internal Operations team and external clients quick answers to issues. When more complex issues arise that require it, you will contact clients via phone or video conference and lead the authoring and maintenance of our knowledge base articles and manuals to educate our internal teams as well as our clients.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering or have equivalent experience. A solid understanding of online advertising, especially Google Ad Manager, would be a particularly strong asset.

Responsibilities:

Research and identify solutions to ad serving (display, video and rich media) issues
Diagnose and troubleshoot technical issues, including account setup and configuration within internal Venatus platforms
Ask publishers targeted questions to quickly understand the root of the problem
Track issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate issues and lead coordination with appropriate internal teams (e.g. Engineering)
Provide prompt and accurate feedback to publishers
Utilize internal documentation and external resources to provide accurate tech solutions
Ensure all issues and their steps to resolution are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their platform use is fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of knowledge base articles, notes and manuals
Maintain good relationships with clients
Ability to work remotely and independently

Requirements:

Proven work experience as a Technical Solutions Engineer, Front-End Developer, Front-End Software Test Engineer, or similar role with professional knowledge of JavaScript, CSS and other client-side code
Previous experience with Google Ad Manager, ad servers (Xandr/AppNexus) SSPs (Index Exchange, Rubicon etc) or other adtech platforms
Ability to diagnose and troubleshoot technical issues
Familiarity with help desk and CRM software (eg. Jira, Hubspot)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical guidance, both written and verbal
BS degree in Information Technology, Computer Science or relevant field, or equivalent experience
Business-level verbal and written English

Experience in these areas would also be a bonus:

Previous experience working in software testing or test automation

Compensation & Benefits:

A competitive salary and excellent career opportunities in a growing, international company
Team building and training sessions
Option to buy and sell annual leave allowance

Diversity, Equity and Inclusion

We understand that the best ideas are born from the collaboration of diverse minds, spanning all races, religions, ethnicities, genders and orientations. We are dedicated to making Venatus a safe, happy place to be, allowing everyone to feel comfortable and confident in order to produce their best work. We employ a range of talent that represents the diverse creativity of our industry and we are proud of our growing teams of employees who share these values.

If you have a disability or special need that requires accommodation during the application process, please let us know by emailing [email protected]